Apart from enhancing the passenger experience, initiatives to Vande Bharat Express The trains are also intended to reduce Indian Railways’ expenses on housekeeping by integrating services under one provider per train. This integration will also provide the service provider access to revenue sources such as advertising and provision of ancillary services within trains.
As part of the passenger service engagement initiative, concierge services, onboard infotainment, and access to travel essentials and accessories will be introduced. The scheme focuses on passenger-driven performance assessment and holistic assessment of service outcomes.
New dimension of passenger service
According to a senior official familiar with the plan, service providers will be able to sell food and beverages to passengers at pre-determined rates. Additionally, the provider will be responsible for addressing minor issues such as jammed doors, loose latches and leaking taps using a basic toolkit.
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“The service provider in these trains will be required to provide free housekeeping services in all coaches. Prepaid meals should be served as per the menu and tariff prescribed by Indian Railways,” the official said.
Companies who are willing to participate in this initiative of Indian Railways will compete on the basis of the highest license fee offered to the national transporter. To ensure quality of service, service providers must have a minimum annual gross revenue of Rs 120 crore and employ at least 900 persons in food and beverage or housekeeping roles during the previous financial year.
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The move is significant as services like catering, housekeeping and advertising are currently given to individual contractors in premium trains like Tejas, Rajdhani, Shatabdi and Vande Bharat. Under the new policy, all instructions from various stakeholder departments will be governed by the new rules for Vande Bharat trains, including environment and housekeeping management, tourism and catering, telecom, mechanical (coaching), passenger marketing/commercial and non-fare revenue. .
(TagstoTranslate)Business News(T)Passenger Service Agreement(T)Vande Bharat Trains(T)Vande Bharat Express(T)Passenger Experience(T)Indian Railways