Online payment platform Paytm appeared to suffer an outage on Wednesday evening and many complained about their digital wallet. Outraged netizens said they were unable to view their account balance, add funds or make transactions.
Data shared by outage tracking platform Downdetector indicates a sharp increase in complaints around 7am on Wednesday. While most users faced issues with ‘money transfers’, others also flagged issues with the Paytm website.
The company, meanwhile, told customers that it is “aware of the ongoing technical issue in the Paytm app” and is working to resolve it.
Efforts to make payments through Paytm or Paytm payment later also proved futile.
“Currently down due to a technical issue,” the Blinkit app informed users at around 8pm on Wednesday.
“I have several screenshots of my Paytm wallet – all taken from different parts of the App. Some showing one balance (original + added) and some showing a lower balance (original). Escalating through their App led to just a loop,” said one user.
Email and text message sent to Paytm went unanswered.
Others used social media platforms to flag the issue.
Posts shared on X (not Twitter) indicate that many users remain unable to view their account balance or add any amount to their digital wallets. Some also complained about inability to transfer money through the portal.
![Outraged netizens said they were unable to view their account balance, add funds or make transactions. Outraged netizens said they were unable to view their account balance, add funds or make transactions.](https://www.livemint.com/lm-img/img/2023/11/29/original/PHOTO-2023-11-29-19-35-30_1701267894656.jpg)
View Full Image
“Paytm Care… why is Paytm not allowing me to check my wallet? It says SORRY FOR JAPAN. PLEASE TRY AGAIN. Please check,” urged one Twitter user.
“Problem with Paytm wallet. Unable to transfer amount and balance showing as zero,” lamented another.
“Facing problems while adding amount to Paytm wallet please solve my problem,” wrote a third.
Check out some of the other social media posts: