Bengaluru: Also as a new edition of MCA 21 Problems of chartered accountants and company secretaries, LTIMindTreeIT brain behind the switch version 3 Or V3 said on Thursday that many of technical glitches have been addressed and the concerns coming forward now are mainly individual complaints.
Revealing the figures, company officials told TOI that the average tickets generated per day have dropped to around 1,000 from around 3,000 a year ago, not all of which are related to complaints about the system but to fines imposed by the government. And are also related to fines.
“Nine out of every 10 tickets are resolved within a day and most of them do not point to any major glitches in the portal,” said Nachiket Deshpande, COO, LTIMindtree. He said there was no protest related disruption.
Since V3 required validation as a key element, the team implementing the switchover reached out to stakeholders to update their details prior to the transition. But, many companies and professionals ignored the advice, including updating contact details, which now needs to be fixed.
Company officials said that government agencies have done a technology audit of the work done and there is no case where the form itself is not working.
Deshpande said the volume on the corporate affairs ministry portal is 15% to 20% more than the volume mentioned in the RFP (request for proposal). Due to this, the firm had to add Chief Technology Officer (CTO) Aan Chauhan and his team. The IT services firm said the rollout of the new version is 80% complete. The initial plan was to implement all the forms at once. Ahead of the rollout, a group of 50 CAs and Company Secretaries tested the portal using various use cases.
Revealing the figures, company officials told TOI that the average tickets generated per day have dropped to around 1,000 from around 3,000 a year ago, not all of which are related to complaints about the system but to fines imposed by the government. And are also related to fines.
“Nine out of every 10 tickets are resolved within a day and most of them do not point to any major glitches in the portal,” said Nachiket Deshpande, COO, LTIMindtree. He said there was no protest related disruption.
Since V3 required validation as a key element, the team implementing the switchover reached out to stakeholders to update their details prior to the transition. But, many companies and professionals ignored the advice, including updating contact details, which now needs to be fixed.
Company officials said that government agencies have done a technology audit of the work done and there is no case where the form itself is not working.
Deshpande said the volume on the corporate affairs ministry portal is 15% to 20% more than the volume mentioned in the RFP (request for proposal). Due to this, the firm had to add Chief Technology Officer (CTO) Aan Chauhan and his team. The IT services firm said the rollout of the new version is 80% complete. The initial plan was to implement all the forms at once. Ahead of the rollout, a group of 50 CAs and Company Secretaries tested the portal using various use cases.