Air India has been fined ₹10 lakh by DGCA for failing to adjust to CAR guidelines

The DGCA conducted inspections of airlines at Delhi, Kochi and Bangalore airports, and found that Air India did not comply with the provisions of the relevant Civil Aviation Requirement (AUTO).

On November 3, the DGCA issued a show-cause notice to Air India.

Based on Air India’s response to the show cause notice, it was found that the airline did not comply with the provisions of the CAR, the aviation regulator said in a release on Wednesday.

The issues relate to “not providing hotel accommodation for passengers affected by delayed flights, not training some of their ground staff on the conditions and not paying compensation to international business class passengers who were made to travel on inoperable seats.” it said.

For these lapses, the DGCA imposed a financial penalty of ₹10 lakhs.

Air India Express

According to a report by PTI, scores of Air India Express cabin crew have raised concerns over the decision to share rooms during layovers, claiming that such a move poses various difficulties in getting uninterrupted rest before a flight shift while the airline said that room sharing is in line with market practice. followed by many other carriers.

In addition, cabin crew members have expressed concerns about the limitation of service contracts of some members as well as the evaluation process at the airline, the report said citing sources.

Currently, Air India Express and AIX Connect together have more than 5,500 employees and around 1,800 cabin crew.

Earlier this month, Air India Express Employees Union (AIXEU) in a letter to civil aviation minister Jyotiraditya Scindia mentioned various complaints about the airline’s cabin crew.

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Updated: 22 Nov 2023, 16:42 IST